Expertise to elevate your digital, operational, and guest experience.
I’m Adam, a hospitality consultant with a background in creating experiences both on, and offline that drive tangible results.
I work with hotels, restaurants, and experience-led venues to optimise the entire guest journey, from the first digital touchpoint to the final goodbye at check-out. Whether you're struggling with conversion, clunky internal systems, or inconsistent guest feedback, I’ll help you diagnose the problem, and fix it.
A 360° Hospitality Audit, On Site and In Detail
As a hospitality consultant, I believe the guest journey doesn’t start when they walk through your doors, it starts online. My Hospitality Audit is an immersive on-site audit where I evaluate your entire operation from digital, marketing and real-world experience perspective to give you a top down overview of the challenges ahead.
Join the leading hotels transforming their guest experience with enhanced digital services and consulting.
For more than 10 years I have working with hospitality clients creating and crafting user journey focussed websites and implementing digital strategies that connect with customers more effectively, while supporting their digital needs through sustainable, reactive services.
The Site Report
A 360° Hospitality Audit, On Site and In Detail
As a hospitality consultant, I believe the guest journey doesn’t start when they walk through your doors—it starts online. The Site Report is an immersive 3–4 day on-site audit where I evaluate your entire operation from digital presence to real-world delivery. The assessment includes;
• Your website and booking journey
• Social and digital marketing performance
• CRM, automation, and communication touchpoints
• On-site experience: staff, service, and setting
• Operational flow and internal systems
You’ll receive a detailed, actionable report identifying strengths, gaps, and immediate opportunities to improve bookings, engagement, and guest satisfaction. No jargon, no fluff—just practical insights you can implement.
One-to-One Consulting
Tailored Support for Specific Challenges
Sometimes a one-off report isn’t enough—you need an expert partner who understands the hospitality landscape. My 1:1 consulting service offers direct support to owners and senior teams who want ongoing help with their biggest challenges.I work across:
• Digital strategy and execution
• Marketing and brand positioning
• System integration and automation
• Guest experience and content planning
• Team workshops and implementation support
We can work together on a short-term project or on a longer basis—whatever best fits your goals. If you need a flexible, experienced hospitality consultant in your corner, this is the place to start.
Digital Services
High-Performance Websites and Guest Journeys
When your digital foundation isn’t doing the job, I’ll bring in my creative agency, Heüvel, to rebuild it. We specialise in creating websites, booking systems, and digital funnels built specifically for hospitality businesses.
Together, we focus on:
• Beautiful, conversion-led web design
• Custom booking flows and online journeys
• SEO, speed, and mobile performance
• Ongoing support, hosting, and optimisation
I’ll be your strategic lead throughout, making sure your new digital presence connects seamlessly with your real-world experience.
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Let’s Start a Conversation
get in touch
Whether you’re looking for a full on-site audit, tailored consulting, or simply want to explore how I can support your goals, I’d love to hear from you.
I work directly with owners, GMs, and marketing leads across the hospitality sector, from boutique hotels to destination restaurants, helping businesses like yours improve everything from booking journeys to real-world guest experiences.
Get in touch, and I’ll personally respond within 24-48 hours. If it’s a good fit, we’ll arrange an intro call to talk through your challenges and next steps.